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Setting Subject in Mail Script for Email Client Template

pardhiv
Tera Contributor

Can we set a subject in Mail Script for Email Client Template (sys_email_client_template) . Tried below

 

pardhiv_0-1666330935104.png

 

 

 

 

pardhiv_1-1666330956480.png

 

 

12 REPLIES 12

Community Alums
Not applicable

Hi, 

Please use below .

email.subject ='subject line here ';

Hope this will help you.

Sebastian L
Mega Sage

Hi,

No, you can't set the subject based on mail script in email client template, only by doing some crazy workarounds, which I would not recommend. You don't have access to the email object in email client templates. 

 

But you can set values based on existing fields so you know.. ${number} etc. directly in the subject line.


Best regards,
Sebastian Laursen

Community Alums
Not applicable

You are right, it's my mistake , i just seen his 2nd screen shot and replied, thanks for correcting me, really appreciate.

I have to conditionally populate the subject.

like if Assignment Group = X , Add ABC in subject

Should I create multiple email Client templates based on number of possible Templates.