Setting timezone on Incident updates in notifications

[Dubz]

Hi All,

Is there a simple way of showing the timestamp for journal entries on notifications in the senders timezone? Our notifications send out the last 3 journal updates but they send out showing the time they were added in GMT/BST. We operate in Africa so local teams and customers are anything from 1 to 3 hours ahead of GMT/BST.

Timezone is set against the user record so users in Kenya see Kenyan time in date/time fields but we need a way for the updates to be displayed in Kenyan time (or whatever timezone the sender is in) when they send a notification

I have tried setting the glide.email.append.timezone   property to false but this just changes the time stamp on the email.

[Dubz]

Hi Chuck,

My company is a group of regional operating companies so the time zone is accessible simply by checking the time zone of the OPCO related to the service offering on the Incident.

I suppose, the only solution will be to parse out the content of the journal entry and then apply some logic to present the time in the correct zone. I was hoping there would be an easier way, but then i hope that about most things.

Thanks for the help.

[Dave Smith1]

Now what's the timezone going to display on that single message where you get the message, and I'm Cc'd?

Even for individual recipients, there appears to be no easy way to display dates/times localised to their timezone - it's always the server's timezone, which can be confusing to anyone outside of that timezone.

I can understand multiple recipients using CC - but there seems to be no way of displaying times in any other timezone.

[divya mishra]

Hey David,

Hope this would help : Email Notification cannot get the User Time Zone

post me your feedback

Please Hit ✅Correct, ��Helpful, or ��Like depending on the impact of the response

Have a lovely day ahead

Regards,

Divya Mishra