Setting up Agent Assist for Service Catalog Tasks (sc_task)

[spike]

Hello. Has anyone tried setting up Agent Assist in the Service Operations Workspace for tasks? OOTB it's there for incidents, but not when you click on a task. I've tried following through various ServiceNow documents but nothing seems to work. The latest one I've found has a link in the first step that doesn't work! (We are on Vancouver so I've jumped straight to the After UTAH section).

Other documentation has included this and the specific ServiceNow here.

If anyone has an pointers I'm all ears!

[sharayuwank]

hi,
have you got how it is done??

[DeuCh44-ext]

If you follow the second link, then you're almost there.

1. Before following the docs article, create a new record in the table "cxs_table_config". You can compare to an existing record, e.g. incident.
2. As described in the docs article, find the correct UX Screen
   1. You can use the part of the URL below to directly find the desired record for SOW
      Just add you instance name before that part of the URL: 
      1. [INSTANCE NAME].service-now.com/now/nav/ui/classic/params/target/sys_ux_screen_list.do%3Fsysparm_query%3Dname%253Dagent%2520assist%2520snc%255Escreen_conditionSTARTSWITHcontroller%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search%3Dtrue
3. Afterwards adapt THIS record, as described in the docs article 
4. Then adapt the record in the related List "UX Screen Conditions"  and add in the if-else-structure your table

[spike]

This prompted me to go back and look at setting this up again. Turns out that a few days later I obviously got it working. No idea what I did though. Looking back it does appear I found the record mention by DeuCh44-ext as that's the one of the things that I updated in my update set.

Thanks for the input.