Setup Guided Tour for CSM Portal
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03-10-2024 08:10 AM
Hi!
I am trying to setup a guided tour for CSM Portal. I put type custom and in the context csm?index.do. I have tried to put the entire URL of the page in the context, but it doesn't work properly. The problem is that the page loads, but with that navigation on top a when I enter in the Portal it shows that there is no tour available.
Any idea on how I should configure?
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03-10-2024 09:09 AM
Hi @diana_tat ,
Please refer to below article:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694621
If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!
Thanks & Regards,
Sumanth Meda
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03-10-2024 09:12 AM
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03-10-2024 12:37 PM
Hey @diana_tat,
Looking at the first screenshot, it appears that you haven't published the Guided Tour yet.
Publishing it should make it available on the UI.
Cheers
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03-10-2024 12:41 PM
No, that's not the problem. I published it and it's the same
