Adding an attachment as additional comments is not triggering my business rule

[learn nv]

Hi All,

When I add some text as additional comments my BR is triggering and changing  the state of request item to work in progress from pending user info. But, when I add an attachment as additional comments instead of text, BR is not triggering. 

How can I make it work? Below is the BR conditions.

Thank you in advance.

[James Chun]

Hi @learn nv,

The activity displayed in the activity stream after an attachment is uploaded is not an 'additional comment' hence your Business Rule won't fire.

So instead, you would have to create a BR on the attachment [sys_attachment] table.

Cheers