setValue API used with list collector variable in portal and too much data

[kc1959]

Hello,

I think I'm hitting the issue that is described here:

In Service Portal, g_form.setValue does not work in List Collector variables when displaying large d...

- I have a 'users' list collector variable where we want to limit the number of selected users should be restricted to 50. So I have an 'onChange' client script that:

• copies the new value of the list collector into an array
• counts the number of users added
• if > 50 then remove the last entry in the array
• set the value of the list collector to the new array value (now containing 50 user sys_ids) using g_form.setValue

This isn't working and it looks like setValue is limited to around 30 sys_ids.

I've tried setting the variable attribute to glide_list as suggested in the above support article but it is still clearing the field instead of redisplaying the 50 users.

Has anyone seen this issue or can suggest a workaround?

Many thanks in advance.

[Anil Lande]

Hi,

Gave you added glide_list attribute on Variable configuration?

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

Thanks,

Anil Lande

[Anil Lande]

Hi,

I tried g_form.setValue() in onLoad Client Script and added 60 users by hardcoding sys_id's. It worked for me.

Thanks,
Anil Lande

[Jagadish10]

I'm also facing this issue. g_form.setValue() works perfectly fine in Native UI but doesn't work in Service Portal even after setting glide_list attribute to true in the catalog item variable.

@kc1959 were you able to fix this?