SFTP step in flow action - copy file to instance

[Florian Franke]

Hello,

I'm trying to implement a flow action which contains a SFTP step. I want to get a file from a SFTP server and copy it to my servicenow instance (create an attachment for a CI record).

What's working: Creating new files on the SFTP server via a flow action.

What's not working: I can't delete or copy files from the SFTP via the flow action.

What I tested: SFTP connection from the MID server is working fine via powershell and I can do all operations (create, get, delete files).

I can't find an example how to get a file from the SFTP in the documentation: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/reference/copy-files-instace.html

But there are so less parameters I basically tested all possibilties in the sftp step:

I'm getting timeouts when I try to copy the file:

Out of curiosity getting all file names is working:

I'm running out of idea what's going wrong. Maybe someone can point me in the right direction or give an exmple how to configure correctly the SFTP step.

Thanks in advance!

[Abdul Aamer]

@Florian Franke could you please help me know what credentials did you used to connect to the sftp server here, is the ssh credentials or the windows credentials.
As i am using the windows credentials and getting the error as "TCP connection failure"
Best Regards

Abdul Aamer

[Cruz Melendi]

The SFTP step requires a credential record that supports either SSH private key credentials or SSH credentials. This step does not support Windows credentials where the Use MID Server service account option is selected.

I hope this helps

[Raj Rudra Chat1]

Hi All,

Please find the KB article below regarding this issue

Flow Action with SFTP step fails after upgrade with error : 'Failed to authenticate with user: <user...

Hope it helps !!