Show an item variable in Additional Details tab

Hao Vi Mac · ‎12-08-2023

Hello,

I'm having an item variable that needs to be hidden on Catalog form, RITM and SCTASK levels but displayed under the tab of Addition Details in Portal. However, its visibility is controlled by the value of another variable.

Is there any suggestion to achieve this behavior?

Thank you.

Hao Vi Mac · ‎12-11-2023

Hi @Ankur Bawiskar,

Thanks for your update. I've also read that article and it seems not to fit with my requirement as it will change to different layout entirely.

Following with @Kai Tingey suggestion, I have an idea to use UI Policy script. However, the pain point is there are some variable types will not be shown up in the Standard Ticket page or Approval page. So I ended up using the allowed ones. One thing I notice that if a field is not filled up with anything, it will not be displayed in the above pages. Therefore, based on that "feature" I was able to get what I wanted.

I appreciated all the recommendations have been shared.

Thanks.

View solution in original post

Dr Atul G- LNG · ‎12-08-2023

Hi @Hao Vi Mac

I'm having an item variable that needs to be hidden on Catalog form

Atul: You mean, on portal or native view REQ?

RITM and SCTASK levels but displayed under the tab of Addition Details in Portal.

Atul: Yes, via UI policy.

To show in additional Details:

https://INSTANCENMAE.service-now.com/now/nav/ui/classic/params/target/ticket_tab_configuration.do%3Fsys_id%3D1725d9ed87230010e0ef0cf888cb0ba3%26sysparm_record_rows%3D3%26sysparm_record_scope%3Dc9f1df5787f50010e0ef0cf888cb0b2c%26sysparm_record_target%3Dticket_tab_configuration%26sysparm_record_list%3Dparent%253D6752a2a387f10010e0ef0cf888cb0b76%255EORDERBYorder%26sysparm_nostack%3Dtrue%26sysparm_record_row%3D3

https://INSTANCENMAE.service-now.com/now/nav/ui/classic/params/target/ticket_configuration.do%3Fsys_id%3D6752a2a387f10010e0ef0cf888cb0b76%26sysparm_record_target%3Dticket_configuration%26sysparm_record_row%3D6%26sysparm_record_rows%3D10%26sysparm_record_list%3Dactive%253Dtrue

However, its visibility is controlled by the value of another variable.

Atul: Via UI policy

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Hao Vi Mac · ‎12-10-2023

Hi Atul,

Thanks for your response.

The variable will be hidden on all form levels, which means RITM/SCTASK/Catalog form via Portal and Native.

I believe the variable visibility via UI Policy will not work on the Ticket Page/Approval Page. The reason why the variable needs to be shown on this page because the approver will do their action based on the variable.

Dr Atul G- LNG · ‎12-10-2023

HI @Hao Vi Mac

Yes UI policy work when field/variable on the form not hidden. In your case need to write a script.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hao Vi Mac · ‎12-10-2023

Hi Atul,

What kind of script you are referring to?

Besides, there are some variable types are not able to display on the summarize view (on Portal) as well.