Show Catalog Items in Virtual Agent

[Ashish Narwal]

Hi,

Can anyone help me with my  query related to Virtual Agent, I am trying to implement the following:

When Virtual Agent NLU does not find a match with predefined responses (Topics), it searches in the knowledge base and return Knowledge article results. In addition to Knowledge Base search, I would like to allow the Catalog Search. This way the Virtual Agent will display a combination of Knowledge Results and Catalog results.

Currently in my system I am not using AI Search fallback, I am just using Fallback.

Any leads are appreciated.

Kind Regards,

Ashish

[Muralidharan BS · Accepted solution]

Hi

the context search is capable of returning both knowledge and catalog items. 

Go to > Search context > copy or create on which has both knowledge and catalog item in searchers. 

Then use that in topic block context search like below. 

[Ashish Narwal]

Hi Murali,

In the search context do I need to add catalog under Resource Configurations to make it search for catalogs also like the following screenshot :

Because I didn't had it configured, but now when I added it then it started showing the catalog items also in the search results.

Thanks and regards,

Ashish

[Muralidharan BS]

Yes that is correct, does it work in fallback 

[Muralidharan BS]

yes that is correct.