Show date case was moved to Awaiting Acceptance - Report

jackk
Giga Contributor

‎07-25-2024 07:52 AM

Hello,

 

Our current configuration in Service Now is,

 

Case is moved to Close Complete by HR User

Case automatically moves into Awaiting Acceptance

User either accepts or denies

After 20 days, case then moves to Close Complete

 

I am looking for information on how to extract, in a report, the date which a case was moved to Awaiting Acceptance.

 

I am wanting to use this to create a report showing number of cases moved to this state per month, as this is more accurate than using Close Complete as the actual closed metric.

 

Thanks

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JimParsons
Tera Contributor

‎05-13-2025 06:22 AM

I am also looking for a way to get to this information via report. Any advice or guidance would be appreciated.
Thanks - Jim

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