Show Field Message Error after Version Up From Vancouver to Xanadu

[Dinh Nguyen]

Hello everyone,

After my instance was versioned from Vancouver to Xanadu, my error message field display was no longer red but black as shown in the picture.

Does anyone know the reason why and how to fix it? Please help me.

Thank you so much.

Here is my code:

function onLoad() {

   g_form.showFieldMsg('requested_reason', 'Low impact not allowed with High priority', 'error');

}

[Community Alums]

Hi @Dinh Nguyen ,

one last easy thing you can try , try clearing the browser cache and instance cache cache.do and try again.

[Dinh Nguyen]

Hi @Community Alums,

 I tried your new suggestion but still not working.

[Ravi Gaurav]

Hi @Community Alums ,

You can try the below code that might help you .. or as suggested by @Community Alums ..

function onLoad() {

    g_form.showFieldMsg('requested_reason', 'Low impact not allowed with High priority', 'error');

    // Add custom CSS to make the error message red

    var errorMessage = g_form.getFieldMsg('requested_reason');

    if (errorMessage) {

        errorMessage.style.color = 'red';

    }

}

[Dinh Nguyen]

Hi @Ravi Gaurav,

Thanks for responding to me.

I tried your solution, but it doesn't work.

[Hitoshi Ozawa]

@Dinh Nguyen I just tested the script on my Xanadu PDI and it showed up as below. The background color of the message is red. Maybe there's something else like UI Policy or some other script?

EDIT: Tested on Service Portal and the message appears as below. The color of the error message text if red though.