Show Field Message Error after Version Up From Vancouver to Xanadu

[Dinh Nguyen]

Hello everyone,

After my instance was versioned from Vancouver to Xanadu, my error message field display was no longer red but black as shown in the picture.

Does anyone know the reason why and how to fix it? Please help me.

Thank you so much.

Here is my code:

function onLoad() {

   g_form.showFieldMsg('requested_reason', 'Low impact not allowed with High priority', 'error');

}

[Hitoshi Ozawa]

@Dinh Nguyen Check branding color.

1. "Service Portal" > "Service Portal Configuration".
2. Select "Theme Colors" tab.
3. Check color that's assigned to "Danger"
4. If necessary, click on "Reset Changes" to revert to default

[Dinh Nguyen]

Hi @Hitoshi Ozawa ,

Thanks for responding to me.

I tried your solution, but it doesn't work.

I noticed this happens to Portal ESC but for other Portals like Service Portal, the error message is still red.

[Hitoshi Ozawa]

@Dinh Nguyen Have you tried if changing the type to "warning" changes the color? If it doesn't, there may be some other script running. Contact NowSupport because it may be a bug.

[Dinh Nguyen]

Hi @Hitoshi Ozawa, I tried both 'info' and 'warning', all works except 'error'.

[Hitoshi Ozawa]

@Dinh Nguyen Checked the generated html. It seems like css for class "bg-error" is to just change the color of the text without changing the background color. If I change it to "bg-warning" or "bg-info", the background color changes. It's either a bug or ServiceNow's spec. Need to ask NowSupport to determine which it is.

Nevertheless, to make the background color red,

1. Go to "Service Portal" > "Pages"
2. Search "ID" = "sc_cat_item"
3. In "Page Specific CSS", enter
   

   .form-group .bg-danger {
    background-color: #FF0000;
     color: #FFFFFF;
   }

Execution result: