Show incident number and short description in reference variable

[jcwarren]

We would like to be able to have an incident number and the short description visible in a reference variable on a service catalog form when a user selects the relevant incident number. We've also been unable to get the short description to show in the drop-down list using variable attributes.

Current variable view after selecting the relevant incident number.

Variable attributes: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=number,short_description;ref_ac_order_by=number,ref_ac_columns_search=true

Any guidance would be appreciated.

[jcwarren · Accepted solution]

Thank you Soeren. I'd already corrected my typo. The desired result was to concatenate the incident number and short description. We solve the issue with an additional variable and a client script that populates the field.

Thanks again. 

[Soeren Maucher]

Hello @jcwarren, 

in your attributes there is a small typo. Instead of ";" it should be "," in the highlighted section and the number should be removed, since it is already shown per default. 

Just try the following and your result should look accordingly: 

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=short_description,ref_ac_order_by=number,ref_ac_columns_search=true

Once a record is selected, as far as I know, only one field can be displayed (in this case "number"). 

I hope this helped. 

Greetings, 
Sören

[jcwarren · Accepted solution]

Thank you Soeren. I'd already corrected my typo. The desired result was to concatenate the incident number and short description. We solve the issue with an additional variable and a client script that populates the field.

Thanks again. 

[Basheer]

Hi @jcwarren 

It should be ; after number and , after short_description not ;

number;short_description

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=number;short_description,ref_ac_order_by=number,ref_ac_columns_search=true

[jcwarren · Accepted solution]

Thank you Basheer. I'd already corrected my typo. The desired result was to concatenate the incident number and short description. We solve the issue with an additional variable and a client script that populates the field.

Thanks again.