Error when searching a field table

I am getting a new error stating "Error MessagePart of the query on sys_user has been ignored because of insufficient access for 'query_match' operation on sys_user.active". I am able to find the access control that is being referenced (though there ...

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Adding 'To' Recipients to the Notification through Email Script

Hi All,I am working on a requirement related to Notification Email Scripts and need some guidance.While configuring the notification, I attempted to use email.addAddress() to dynamically add recipients. It works as expected for cc and bcc, but adding...

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Is there any way to prevent blocking of email adresses

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AWA Issue - case assignment

Hi Community,I have configured Advanced Work Assignment (AWA) with strict skill-based routing for the queue Carrier SEA cases. The setup is based on the following conditions:HR Service: OnboardingHR Subservice: New Hire/RehireRequested Country Code: ...

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Platform Analytics Dashboard changed after clicking Edit – how to revert to original view?

Hi All,I am currently facing an issue with ServiceNow landing page, and I encountered an issue after clicking the Edit button.After entering edit mode, the dashboard layout changed unexpectedly — a new tab (e.g., “New Tab 10”) appeared, and the origi...

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Is it possible to send PDF/image directly to a Skill or Agent in Agent Studio without DocIntel?

Hi Community, I am working on a project that involves summarization and analysis of PDF and image attachments using AI agents in Agent Studio. Is it possible to send a PDF or image attachment directly to a Skill in Skill Kit or an Agent in Agent Stud...

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I need examples on Interceptors

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What is the purpose of the CMDB Initiator Group (cmdb_ci_initiator_group) class?

Hello Community,I am trying to understand the CMDB class "Initiator Group" (cmdb_ci_initiator_group). I can see records being populated in this table through storage discovery, but I have not been able to find detailed ServiceNow documentation explai...

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JUnit-like tests for Script Includes

  In my article Universal Pattern for Script Includes I introduced the Script Include CurrencyUtils which allows conversion between two currencies. At first glance this may seem simple, but in the end it turned into quite a lot of code that needs t...

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Can we combine Group By Assigned To and Group By Additional Assignee List

Hi Experts, I have a pie chart report that shows all assigned incidents grouped by Assigned To.We want to show incidents grouped by which are in 'Additional Assignee List' field as well.See in above image, we need to change Group by every time with A...

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Deactivating kb portal

We are moving to ESC from SP/KB and need to inactivate and redirect both portals to ESC. SP works fine, it is inactive and redirects to ESC with no issues. However the KB portal is not redirecting at all even though it is inactive and the alternate p...

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Finding Hardcode user approvals for workflow/Flow designer

HiHow can we identify all requests workflows/flows in ServiceNow where the approval user activity has a single hardcoded approver (either a username or sys_id), instead of a dynamic reference?Any script for these? or we should go one by one flow?

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How to Customize CAB Workbench for State Authorize Buttons (Approve OR Reject)

Hi everyone, I need some guidance regarding the CAB Workbench behavior. The requirement is to have the Approve and Reject buttons visible and actionable when the change request is in the "Authorize" state. As per the standard ServiceNow process, my u...

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How to Customize CAB Workbench for State Authorize Buttons (Approve OR Reject)

Hi everyone,I need some guidance regarding the CAB Workbench behavior. The requirement is to have the Approve and Reject buttons visible and actionable when the change request is in the "Authorize" state.As per the standard ServiceNow process, my und...

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