show last 3 months sla met% based on assignment groups on PA dashboard

Abdul khaliq1
Tera Contributor

Hi evry one!

 

I have a requirement that we need to create a PA report based on the last 3 months sla met% based on assignment groups on the PA dashboard, and it should be like the attached document. pls share your thoughts with examples, Thanks

 

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Abdul khaliq1 

 

@AndersBGS is right person here. I am not 100% sure on indicators so expert view is required. 

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AndersBGS
Tera Patron
Tera Patron

Hi @Abdul khaliq1  and @Dr Atul G- LNG ,

 

@Dr Atul G- LNG , thanks for reaching out to me - Besides that the visualization is not in PA, then there is no issue in creating two automated indicators (one for all SLA and one for SLA met). By doing this you can create a formula indicator and calculate the percentage, which after can be visualized through a widget. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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