show last 3 months sla met% based on assignment groups on PA dashboard
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04-03-2024 10:58 PM
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04-04-2024 06:58 AM
@AndersBGS is right person here. I am not 100% sure on indicators so expert view is required.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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04-04-2024 01:59 PM
Hi @Abdul khaliq1 and @Dr Atul G- LNG ,
@Dr Atul G- LNG , thanks for reaching out to me - Besides that the visualization is not in PA, then there is no issue in creating two automated indicators (one for all SLA and one for SLA met). By doing this you can create a formula indicator and calculate the percentage, which after can be visualized through a widget.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/