Show only last comment in notification email

[Cat]

Hi All,

I'm creating a flow to handle incidents on hold awaiting caller (automatically sending follow up emails and then closing if no response), but do you know how I can make it add only the last customer visible comment rather than all customer visible comments when creating the email notification?

[Dr Atul - LNG · Accepted solution]

Hi @Cat 

https://www.servicenow.com/community/developer-forum/inserting-just-the-last-additional-comment-into...

https://www.servicenow.com/community/service-operations-workspace/get-latest-comments-in-email-notif...

Often, we need to include the latest comments in email notifications.

To display the most recent comment in an email template or notification body, use:

${comments:1}

If you want to show the latest two comments, use:

${comments:2}
cc: @Ankur Bawiskar 

[Ankur Bawiskar · Accepted solution]

@Cat 

if you are using notification and email script then link shared by Atul has blog from me

that should help

Get latest comments in email notification 

[Cat]

Yes, I ended up triggering a notification so was able to use comments:1

Thank you both as always for your help!