Show "new" button for ITIL under the Catalog Tasks

[santhanalakshmi]

Related list under the "Requested Item" module, does not show "new" button for ITIL under the Catalog Tasks tab

[Sadasiva Reddy · Accepted solution]

Hi,

You have to add 'itil' role for the create ACL for sc_task table. or You have to remove 'current.canCreate()' in the UI action named 'new'(Global table) condition. ( then this will work not only ITIL users, all will have the access to it).

1. works for ITIL users.

2. Works for all users. (if you remove current.canCreate()).

[apjohn2]

Late to the party here... figured I might be able to add something that might help someone.

I found this thread looking for a similar answer: Open up access to other roles to allow creating of new Catalog Tasks for exiting Requested Item records (for on-the-fly tasking by our IT Service Desk team).

I read the accepted solution here--thank you for that of course!--and then realized I don't want to give all 'itil' users access to this, just the Service Desk team.

I considered adding the default role given create access to sc_task (that role being catalog_admin) but that would be too wide open.

So I'm going to add a role that I can assign just to IT Service Desk group that I can also add to this sc_task create ACL. (I started thinking 'itil_admin' role but that's already being used for some leadership stuff at my org so I'll just add a new role, 'sc_task_create' and call it a day).

Hope this helps!