Show Service Portal via Native Mobile App?

jamesmcwhinney · ‎02-14-2018

The native mobile app brings the benefit of push notifications, but our users find the UX very poor and difficult to navigate.

Meanwhile, we have transitioned our ESS to service portal which has a great UX, but no push notifications on mobile.

Does anyone know if its possible to have the mobile app display the service portal content as-is?

Patrick DeCarl1 · ‎02-18-2018

If I understand you request, you want to show the Service Portal via the mobile app.

One way of doing so, is to add the Service Portal Module to the default app section when users log in. Follow below steps.

1. Create a New Page Module under System Mobile UI -> Home page modules. Screenshot for example. Key is having Module Like Service Portal Home available for all user. YOu might want to create a new one vs using the one user Service Portal app.

2. Nav to "Home page sections", click "default applications" then click "edit" in the modules related list to add the new module you created in step 1.

3. Open mobile app to see if new module shows up like below.

Hope this helps.

View solution in original post

Servicenow Use4 · ‎08-13-2020

hello,

can you tell me how do I bring a record producer in my classic mobile app widget?

this record producer is in the portal... if i give the entire link of the portal in the path, other unwanted widgets also appear on opening the widget. I want only the record producer to open when i click on the widget... any idea how to do that?

Thanks!