Show the resolution note while closing the case in the portal

[Sourav15]

Hello Team,

I have a requirement where when an agent resolve the case, the resolution note should show off in the case. Somewhere where the additional comment is shown. How can we achieve that?

[jcmings]

Do the resolution notes not get automatically posted a comment already? You could create a business rule that posts the resolution note to the additional comments when the case state changes to Closed.