Showing Multiple Columns in a List Collector in Service Portal

[jmiskey]

So, I need to have a list on my Service Portal form where users can select multiple columns, hence I am using a List Collector.   However, I want to show more than one column of information in that list.   I found this link here: https://www.servicenowguru.com/system-ui/customizing-slushbucket/   that tells you cannot do that, but you can edit the "sys_ref_list" to show multiple fields on information below the List Collector as you hover over each item in it.

However, I cannot seem to get this to work for me.   It only shows field listed in the List Collector, and not the other fields as shown in the link.   I cannot figure out what I am doing wrong.

I am using Helsinki, and the table that I am pulling the information from is a Custom table.

Any ideas?   Maybe something changed between versions (the article referenced is pretty old)?

Thanks

[Rushit Patel2 · Accepted solution]

Hi,

do you want more info to be displayed where user is searching? i.e dropdown..

if yes then you need to update reference attributes

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=department,ref_ac_order_by=department

http://wiki.servicenow.com/index.php?title=Auto-Complete_for_Reference_Fields#gsc.tab=0

(please mark helpful/like/correct if it helps)

[jmiskey]

No, its not a drop-down list.   It is a List Collector.   They have to have the ability to select more than one option.

[Rushit Patel2]

but still...when you want to select something...a dropdown list comes from which u select...

for example selecting users...by default only name would come...if you want   more info during selection then add attribute like below

it will look like below in portal

(please mark helpful/like/correct if it helps)

[jmiskey]

You are absolutely correct!   I was thinking about how it looks under "Try It", which shows the Service Catalog, not the Service Portal.

I made that change, and it works perfectly!  

Thank you very much!