showing the sys_id instead of value

gm6
Tera Contributor

Hi 

In flow we are using the action to create the change request. it is creating the CR and we wanted to show the CR number in additional comments in RITM, from data picker i dot walk and chose the change_record.number and tried it is showing empty. How can i show the number of the CR

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Thanks in advance

2 REPLIES 2

Sanjay191
Tera Sage

Hello @gm6 
Please  check again and deactive the flow and test again from the flow designer. i guess it will work 
Please mark this response as correct or helpful if it assisted you with your question.

YogB
Tera Expert

If its not allowing you to dot walk you can create a step as "look up record" add the filter as sys_id is (dot walk to sc task sys_id). Then you can dot walk in the additional comments from the look up record. It will then print out the number

 

Mark as helpful if this solves your issue

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