Sidebar doesn't populate participants field

[Marina15]

Hello!
I have problem with sidebar configuration. 

It doesn't work. 

I see "no results found"

what am I doing wrong? why doesn't it work?
Thanks in advance!

[haseena ayesha]

Hi Marina,

Please go through the below steps, it may be helful to you.

Configure Sidebar so agents can have real-time collaboration with others.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Conversational Interfaces > Settings.
2. Select Sidebar.
3. Activate Sidebar by enabling the Activate option.
4. Configure the features and participants options.

Please go through the below links :

Configuring Sidebar (servicenow.com)

How to manually add "Discuss" button on other Workspace like SOW[ Service Operation Workspace] - Sup...

Thanks & Regards

Haseena

[Marina15]

Hello. I made all these steps, using documentation, I don't understand what the correct configuration for sidebar members query

[Jesalyn S]

Hi Marina,

In your screenshot, the Sidebar Member Query you have configured has type of "Search" instead of "Pre-fill". So, the participants won't auto-fill on the field since you have to search for the members to add to the discussion.

Even though the drop-down says No results found, if you type in the name of a person then you should be able to add them if they have access to the record.

[Werner1]

Hi Jesalyn

I guess we are facing the same issue. It is not clear what to select for the Condition table and the associated Condition.

Our goal is to use the Discuss option.