SIM Card in CMDB

[cruz1]

Hi all,

Our customer wants to track the SIM cards in the CMDB associated to the mobile phones.

Is there any OOTB way to store this information?

How is this normally handled in other customers?

We are working with Geneva version.

Thank you for you responses.

[cruz1]

Sorry the customer has just upgraded to Helsinki version

[antoniovegue · Accepted solution]

Hi Cruz!

It depends of how important for the customer is that information and also if they would treat that as an Attribute of Mobile phone or as a Configuration Item with it's own entity and attributes.

In the first case, maybe just a string to store the number would be enough.

In the second case, your customer may want to store data of the SIM Card like PUK number, Serial Number, Telephone number, owner, support groups and so on. In that case, you should extend cmdb_ci table to create your own class of CIs. This is a natural operation when implementing CMDB. Here you have more information: Create CI class

I hope this helps!

Regards!

[Scott Halverso1]

Adding to this thread that now (Paris/Quebec/Rome) out-of-box we like to utilize the cmdb_ci_handheld_computing CI class for tracking the mobile phones.  It has a field called ICCID that stands for Integrated Circuit Card ID, a 19- or 20-digit number that’s typically printed on the back of a SIM card. The ICCID is a globally unique serial number—a one-of-a-kind signature that identifies the SIM card itself.  This CI class is also the class that the out-of-box Airwatch/VMWare Workspace One Service Graph integration utilizes.

[Jacques Clement]

There is now an out of the box class for SIM Cards: cmdb_ci_sim_card. It needs the CMDB CI Class Models plugin to be installed first.