Simple If/Else If Client Script Help

[Adam Peterson]

ServiceNow Scripting Experts,

I need help with my simple client script. It it OnChange and field is Knowledge Base.

What I want to happen is when the select their knowledge base, I want to assign their roles to it so only their department can see their knowledge base.

When I create a new article and put in Retail Tech in the Knowledge Base field - it does work as expected and assign the roles to 'retail technology'. BUT

if I put in Operations & Support - the roles goes to "retail technology" and not "operations_support". What am I doing wrong!?

Yes, I am new to scripting so please forgive me if I am missing something simple.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue == '') {

          return;

    }

var gr = new GlideRecord("kb_knowledge_base");

  if (gr.kb_knowledge_base = "Retail Tech"){

  g_form.setValue("roles", "retail technology");

  }

  else if (gr.kb_knowledge_base = "Operations & Support"){

  g_form.setValue("roles", "operations_support");

  }

}

Thanks in advance!

[Brian Dailey1]

Hi Adam,

If you mean to be checking the value of Knowledge Base selected on the form by the user, you should be using "newValue" instead of the "gr.kb_knowledgebase" in your comparison.   e.g.

if (newValue == "Retail Tech"){

        g_form.setValue("roles", "retail technology");

  }

  else if (newValue == "Operations & Support"){

        g_form.setValue("roles", "operations_support");

  }

You probably won't be using the GlideRecord part at all in this client-side script.

Thanks,

-Brian

Edit:   Sorry, forgot the extra "=" for the comparisons...

[Adam Peterson]

Thanks for your reply Brian. I did what you told me to do and it was still not working. I set up an alert so it would tell me the newValue. It was displaying the sys_id instead of value name. So when I put this in:

if (newValue == "1779ff616f05564080bc8bc44b3ee4f8"){

  g_form.setValue("roles", "operations_support");

  }

then it works.

How can I change the sys_id to the value name so I don't have to go find the sys_id for each knowledgebase? An example would be awesome. Thanks for your help!

[Brian Dailey1 · Accepted solution]

Hi Adam,

Without doing a call to the server to find the name for your sys_id in-hand, I think you could use the following client-side:

        var checkValue = g_form.getDisplayBox('kb_knowledge_base').value;

        if (checkValue == "Operations & Support"){

                  g_form.setValue("roles", "operations_support");

        }

This is for example only, please make sure to fill in with your correct values for comparisons, etc.

See how that works.

-Brian

[Rahul Jain11]

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue == '') {

          return;

    }

var gr = new GlideRecord("kb_knowledge_base");

  if (gr.getValue('kb_knowledge_base ') == "Retail Tech"){

  g_form.setValue("roles", "retail technology");

  } else if (gr.getValue('kb_knowledge_base ') == "Operations & Support"){

  g_form.setValue("roles", "operations_support");

  }

}

Please use == to compare and getValue() function to get the value