Simple If/Else If Client Script Help

[Adam Peterson]

ServiceNow Scripting Experts,

I need help with my simple client script. It it OnChange and field is Knowledge Base.

What I want to happen is when the select their knowledge base, I want to assign their roles to it so only their department can see their knowledge base.

When I create a new article and put in Retail Tech in the Knowledge Base field - it does work as expected and assign the roles to 'retail technology'. BUT

if I put in Operations & Support - the roles goes to "retail technology" and not "operations_support". What am I doing wrong!?

Yes, I am new to scripting so please forgive me if I am missing something simple.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue == '') {

          return;

    }

var gr = new GlideRecord("kb_knowledge_base");

  if (gr.kb_knowledge_base = "Retail Tech"){

  g_form.setValue("roles", "retail technology");

  }

  else if (gr.kb_knowledge_base = "Operations & Support"){

  g_form.setValue("roles", "operations_support");

  }

}

Thanks in advance!

[Pradeep Sharma]

Hi Adam,

Basically as per your script you are trying to do GlideRecord to the kb_knowledge_base table to search for the field "kb_knowledge_base" which doesn't exist. OOB there is no field on the table you mentioned.

However I am assuming that you want to do the operation on "kb_knowledge" table. Here is the updated script which should work.

Script :

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
     if (isLoading || newValue == '') {
           return;
     }

var kb_Base = g_form.getDisplayBox('kb_knowledge_base').value;

   if (kb_Base = "Retail Tech"){
   g_form.setValue("roles", "retail technology");
   }
   else if (kb_Base = "Operations & Support"){
   g_form.setValue("roles", "operations_support");
   }
}

I hope this helps

[Brian Dailey1]

Hi Pradeep,

Actually, I think GlideRecord was mistakenly used here.   I believe he's just trying to set one value (role) on his form when another (knowledge base) is selected using and OnChange client-script, and can probably get it done by using the comparison and g_form

-Brian

[Pradeep Sharma]

Hi Adam,

The code I mentioned earlier should work for you to get the display value.

Please let me know if you have any questions.

[Brian Dailey1]

Yep.   Sorry, didn't see that in your post earlier.   Was focused on his using GlideRecord.

-Brian

[Adam Peterson]

So if I change the field 'Knowledge Base' value to Retail Tech, it works great and adds the correct role. If I then go back and change the knowledge base value to operations and support, it doesn't change out the role.It still has old role in there. Shouldn't it change it out because this is an onChange client script?

Thanks!