Simple reference qualifier does not work on incident

[Snow Tomcal]

Hi all
i just made a reference qual to cmdb_ci_service on the Bussines service field on the incident and i did short description is x and it showed me all the records and i am sure that there are matching records
how to fix?

[Dr Atul G- LNG]

Hi @Snow Tomcal 

Please share the code snippet.

[Ankur Bawiskar]

@Snow Tomcal 

business service field is on task so you will have to update the dictionary override for incident field

OOB there is already 1 dictionary override

share what did you configure.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rohit Singh]

Hi @Snow Tomcal ,

Please use short description contains x. 

"short description is x" means there should be a business service with the exact short description as "x".

To troubleshoot you can open the list view of cmdb_ci_service and make a filter according to your requirement. Then use the same filter in your reference qualifier condition.

Now you can cross check if your reference qualifier is showing descried result or not.

If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

Regards,
Rohit