Simplified assigning of assignment group to a request item

[richardhofing]

I have a requirement to automatically fill in the assignment group of an RITM. This particular catalog contains items that use a very simple workflow that only requires approval.

I have been provided a list of the "assignment groups" for each of the catalog items. There is no assignment group on the catalog item definition, but there is a fulfillment group. I was thinking that if I could specify a value in the fulfillment group, then propagate this group down to the assignment group field of the RITM it would serve my needs very nicely.

My question is two-fold: is this a good idea and if yes, what is the best way to do this? My initial thought is a business rule (insert) on the ritm record, that will extract the fulfillment group from the item specified in the RITM, then put this value into the assignment group field of the RITM.

Ric

[Brian Lancaster]

There is a filed call fulfillment group that you can add to the for layout on the item.  You still have to code the task creation advanced script to use that filed.

[Upender Kumar]

Hi,

You can implement as I have applies with my case

Thanks

[Ashutosh Munot1]

HI,

For this we will always prefer Assignments rule. You can add as much as combinations you can.

Thanks,

Ashutosh Munot

[Ashutosh Munot1 · Accepted solution]

Please close this thread by marking answer as correct and helpful.

Thanks,
Ashutosh Munot