How to get new rich text editor in my environment?

Jason174 · ‎02-19-2018

Now that Community is on the ServiceNow platform, how can I get this new text editor that includes a shortcut for my users to insert/edit code samples into my instance too?

As in what button name adds this button to our TinyMCE editor?

Chuck Tomasi · ‎03-13-2018

I didn't see this in the standard record producer's HTML editor, but it MAY be in way that Service Portal renders the HTML field in your record producer.

If you want to see the code snippet thingy in the standard UI HTML editor (TinyMCE), I invite you to open an enhancement request! Our product managers DO listen.

Enhancement requests: Tell us how you would improve the ServiceNow product

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Thank you

View solution in original post

dharanikumar · ‎03-12-2018

Hi Jason,

Check these UI Actions in your instance. This will help you!!

https://YOURINSTANCE.service-now.com/sys_ui_action_list.do?sysparm_query=nameLIKErich

Just check and enable the UI actions.

-Dharani

Jason174 · ‎03-12-2018

You misunderstand. The editor they're using here in Community is newer than the one in Kingston. The rich editors are already on. There is no "Insert/Edit code sample" button like there is on community. I have a demand for this in my environment.

Chuck Tomasi · ‎03-12-2018

What you see in the community is a Service Portal widget. What you see in the standard UI is TinyMCE. While TinyMCE has some configuration capabilities, I haven't seen anything that allows code samples.

Take a look here.

Docs: Configure the HTML Toolbar

I also found this, but don't believe it's something customers can configure.

TinyMCE CodeSample Plugin

I recommend reaching out to customer support. I’ll be interested to hear what they have to say. — Thank you

HI Service Portal - ServiceNow

Contact Support | ServiceNow

Jason174 · ‎03-12-2018

So what you're saying is that in the meantime I could just make a record producer and instead of the rich editor I'll have the HTML widget that already uses the TinyMCE CodeSample plugin (at least by looking at its code).

Would be great to see it brought into the normal editor, but that will do for now.