I have a requirement to research about this account:
In my organization we have a user account is it really needed?
I need to understand the activity history and use case of. And see if it needs to be active, and if so, can it be marked as Web Services Access Only.
check for below things and decide :
1. check if the account is active true or false
2. check if the account is lockedout or not
3. check the accounts last login time from field if avaible.
4. find the purpose of the accounts (in your case it looks like SSO account) , check in sso application if the account is actively used or not.
> also check for field 'SSO source' field to see if any sso sys_id is set.
5. Reach out to consern application team(sso) to see if they have configued this user anywere in their applications.
6. Reach out to account manager to see if he has any info on this account.
I hope this help.. if yes... then mark the answer as correct to clear this thread...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
Hi @Community Alums ,
I belive its an activity given for you to understand how user and service accounts works in servicenow...
Lets understand few of them :
User Account : These accounts are those which normal users in any organization (they are not used for any application or services.) usually this accounts do not have webservers / rest / Webservices application roles..
Application / Service Accounts : This accounts are generally named after any application or services they usually have application based roles added to them. They have certain check boxes enabled like webservices, integration user etc. These accounts can be used for integration with 3rd aparty communication with certain roles.
I hope this help ...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
check for below things and decide :
1. check if the account is active true or false
2. check if the account is lockedout or not
3. check the accounts last login time from field if avaible.
4. find the purpose of the accounts (in your case it looks like SSO account) , check in sso application if the account is actively used or not.
> also check for field 'SSO source' field to see if any sso sys_id is set.
5. Reach out to consern application team(sso) to see if they have configued this user anywere in their applications.
6. Reach out to account manager to see if he has any info on this account.
I hope this help.. if yes... then mark the answer as correct to clear this thread...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
