Site Name Missing in Email Notifications From ServiceNow

[ServiceNow Use6]

Hi,

I have a request
Could you please include the Site filed as mandatory inclusion in Email notifications such as the below:

Please do not limit the Site inclusion to CINC only but to all ServiceNow work records.

I have completed the work but it works for this notification only, request is to make it work to all ServiceNow work records.

Incident Number: ${mail_script:C8TKT Ticket Commented link to SP}

Subject: ${short_description}

Severity Level: ${priority}

Site (Location): ${location.name}  

Requestor: ${opened_by.name}.

Description:

${description}

Regards

Suman P.

[Tanushree Maiti]

If your notification is on incident table, then

use following line in Message HTML

${location.site}

You can use Notification script as well

Name : name_of_your_script

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event)

{ if (current.location)

{

template.print("Site: " + current.location.site + "\n");

}

})(current, template, email, email_action, event);

Call notification script in email body : ${mail_script:name_of_your_script}

[Ankur Bawiskar]

@ServiceNow Use6 

so you included location field on email

what's your query then?

[ServiceNow Use6]

Hi @Ankur Bawiskar,

I have completed the work but it works for this notification only, request is to make it work to all ServiceNow work records.

Regards

Suman P.

[Ankur Bawiskar]

@ServiceNow Use6 

Ask customer team which all notifications they want the location to be included

Their requirement should be specific and not generic.

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