Hi Team,
I am new to Walkup module and looking for support in implementing skill based routing for it. (based on location/language).
I already configured below object but still its not working:
1. Skill, Skill Determination Rule, and enabling Business Rule
2. Walkup Location Queue
3. Assignment Rule -enabling auto-assign and mandatory skill, also added Walkup channel to Available state
Also, please help me to understand how it work as without skill based routing, Appointments are not getting auto-assigned but need to accepted by agent(though Capacity based AWA is in place)? Does Walkup agent also need to make his status as Available on SOW Inbox?
Thanks in advance!
