SLA Breach emails

[Jaspreet7]

When receiving SLA breach emails as a manager, I would like to have an idea of what the incident is about.

[swathisarang98]

@Jaspreet7  if you know which Notification is triggering then you can update the subject as below,

 and change the sentence as required but use ${task.number}  to get number and  ${business_percentage} to get percentage

Subject:

Result:

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Sumanth16]

Hi @Jaspreet7 ,

Define ${task.URI_REF} (then it will not say "LINK" but the ticket number). It will display Incident number as link in Notification.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Jaspreet7]

Hey Sumanth,

Actually I want to do this: 

Need to change SLA Breach email for manager and technician as following subject with a custom message about the incident:
SLA "Incident P4 - Resolve" associated with INC0052929 has breached

Need to change SLA Warning email for technician and manager as following with a custom message:
SLA "Incident P4 - Resolve" associated with INC0053249 has reached 90%.

I need to know where do I change the custom message.

Thanks.