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SLA Breach Notification not getting triggered

chatsaurav19
Tera Contributor

‎11-13-2023 11:57 PM

Hi All,

 

I have configured the SLA breach notification as shown below but it is not getting triggered:::

 

chatsaurav19_0-1699948610864.png

 

Any idea where it is going wrong?

 

Regards

Saurabh

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3 REPLIES 3

Danish Bhairag2
Tera Sage

‎11-14-2023 12:08 AM

Hi @chatsaurav19 ,

 

Are all the conditions getting matched?

 

Thanks,

Danish

 

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chatsaurav19
Tera Contributor
In response to Danish Bhairag2

‎11-14-2023 01:18 AM

Yes @Danish Bhairag2 

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Karthiga S
Kilo Sage

‎11-14-2023 12:33 AM

Hi @chatsaurav19 

 

Refer the related article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1117134

 

Please mark it Correct and Hit Like if you find this helpful!

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