SLA Breach Notification on 'task_sla' table not working

[chatsaurav19]

Hi All,

'Response' SLA Breach Notification is somehow not working as expected for one of my scenarios.

* I have created a BR with the below conditions.

* I have created the notification as below:::

Thanks and Regards,

Saurabh Chatterjee

[Pushpanjali]

@chatsaurav19 

check 

'SLA breached' notification [triggered by the 'sla.warning.breach' event] is active or not. If not make it active and try again.

Mark helpful if it helps for you...

Thanks & Regards,

Pushpanjali

[Dr Atul G- LNG]

Hi @chatsaurav19 

Please check OOTB SLA flow and do the same

[James Chun]

Hey @chatsaurav19,

Instead of generating notifications via a custom BR, you should use Flow or Workflow which is associated with the SLA definition.

You can clone the OOB workflow/flow and modify per your need.

Cheers