SLA Breach Time Empty

[F_bio Santos]

So I having an issue with my SLA's that makes them appear with the "Breach Time" empty tried some solutions but none of them seemed to work, I was wondering if this is a known error or somethink that Im not doing right, I checked the task_sla to see if the field had a value but it doesnt ...

SLA:

[AndersBGS]

Hi @F_bio Santos ,

Your post doesn't make any sense? The incidents that you have checked are they breached or not according to the schedule? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[F_bio Santos]

Hi @AndersBGS sorry, maybe I couldnt explain my self very well, but the problem that Im having is that when the SLA start's running the "Breach Time" field is empty on the "task_sla" table. 

[AndersBGS]

Hi @F_bio Santos ,

Go to task_sla.config and look under the tab "business rules" after the business rule "Set planned end time ". This is the business rule (as far as I can see) that is settings the breach time on the task_sla record.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[F_bio Santos]

To be honest Im not understanding why it is not putting the value, I checked the "SLA TimeLine" link and the value appears there but on the form it is empty ...

SLA TimeLine: