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Announcement is not showing on Service Portal

Abhishek_Thakur
Mega Sage
Mega Sage

🚨 ServiceNow Tip: Announcement Banner Not Showing?

 

While setting up an announcement banner in ServiceNow, I noticed it wasn't appearing on the portal. After some digging, I found the issue:

 

🛠 Fix: Check for an OOTB announcement titled "Invalid Run As User" in the Global scope. If its Display Type is empty, it can block other announcements from showing. Simply deactivate it — your custom announcements should then appear as expected. Hope this saves someone time!

 

Annoouncment issue.png

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