SLA breached on weekends

Shiva Kumar8
Kilo Guru

Hi Community,

 

I have a situation here ,

I've created a schedule for SLA to run only on weekdays, but it is breaching on weekends as well, attached

are the schedule and schedule entry

schedule entry.PNG

  

schedule.PNG

is the screenshot of the SLA schedule, please help on this

1 ACCEPTED SOLUTION

not in schedule, in SAL configuration, there is a timezone field check that.

here it is fine to be floating


Raghav
MVP 2023

View solution in original post

5 REPLIES 5

not in schedule, in SAL configuration, there is a timezone field check that.

here it is fine to be floating


Raghav
MVP 2023