SLA breached on weekends

[Shiva Kumar8]

Hi Community,

I have a situation here ,

I've created a schedule for SLA to run only on weekdays, but it is breaching on weekends as well, attached

are the schedule and schedule entry

  

is the screenshot of the SLA schedule, please help on this

[RaghavSh]

Your schedule is correct, it should not breach on weekends.

The only issue here could be the timezone defined in SLA, sometimes the user/ system is in different timezone that what is defined in SLA configuration.

[Shiva Kumar8]

Hi RaghavSh,

Thanks for the reply, is there a way I can overcome this?

Thanks,

Shiva.

[RaghavSh]

Set the timezone in SLA configuration as system default timezone or any timezone which your company operates in. Sometimes there are different SLAs based on groups or locations, in that case the timezone in SLA is set as per their timezone/requirement.

Please mark the answer correct/helpful accordingly.

[Shiva Kumar8]

Hi Raghav,

can you confirm how to set the time zone to default, because now it is set to floating in the schedule entry.

Thanks,

Shiva.