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08-12-2024 08:27 PM
How to configure or make a script for this use case:
Given as an Incident Resolver,
- When I have an Incident that breaches the SLA, I will see a new tab name: "SLA Breached Reason"
- This tab will contain a new, multi-line text field named: "SLA breached reason"
- This tab has to be mandatory and available ONLY if the incident has breached the SLA
Assuming that the section is already developed having a name [sla_breachedreason]
also, for the multiline text field having a name of [u_string2]
Sample if "Has breached" field of related list of Incident is true either of the two task SLA "Resolution" or "Response" the section "SLA Breached Reason" must display after the "Resolution Information" section of the incident
Then I will be able to provide a reason for the SLA breached.
Solved! Go to Solution.
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08-15-2024 01:15 AM
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08-13-2024 04:46 AM
when you mean tab do you mean a new related list or a column on the Task SLA?
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08-13-2024 05:03 AM
A new section after the
Resolution information
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08-13-2024 05:40 AM
In this case, create a field on Task table and then create a Section on Incident and add that field.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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08-13-2024 05:42 AM
I already did, the script include & the client script is I want on how to implement/execute