SLA Business elapsed time is wrong

[sabrinavilla]

Hi,

I have a problem with incident SLA.

I have a SLA for the take in charge and for some tickets Servicenow shows that the SLA has been breached but it is not correct.

If I navigate in SLA timeline the SLA is not breached.

Any idea?

Thank you,

Sabrina

[Tony Chatfield1]

Hi, unfortunately your post contains no clear details that would allow the community to review, and you would need to work through your individual task history\audit to evaluate possible issues.
Have you tried repairing the impacted task_sla record(s)?

[Dr Atul G- LNG]

Hi @sabrinavilla 

Try to repair the SLA and check.

Open Incident where SLA is not correct. 

Go to related list of SLA

Open in new tab

Select the sla and 

Click on repair SLA related link.

[AndersBGS]

Hi @sabrinavilla ,

Please provide some more clear details, screenshots etc. By doing this, it will much easier for the community to help you.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders