Developer

Dev instance not getting refreshed, current status showing Offline

Dear Community,I am using Dev instance and due to weekend, I did not logged in. Its only 3 days since I logged in last. Now, it shows offline and after clicking refresh it's not getting Active. The URL is also not working and History is also missing....

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Security Incident Response and Co-pilot

Our Cybersecurity team uses ServiceNow Security Incident Response (SIR) on the Australia release and would like to use Microsoft 365 Copilot Premium to query SIR data for incident summaries, trend analysis, reporting, and executive insights. What out...

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How to change the position of catalog items in popular requests in employee center portal?

Hello,I wanted to bring a catalog item to first position in popular requests of employee center portal and move a catalog item to last position. Is it possible to change the order of catalog items in popular requests? Can anyone guide me through this...

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Resolved! Cannot create a Remote Instance Record after a system clone

Good afternoon,I needed to clone my production instance to dev and test.I am attempting to create a Remote Instance record in the test instance to point to dev. I am receiving the following error:Authentication to remote instance failedMethod failed:...

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How to Create Internal Links in Knowledge Articles that Work Properly in Now Mobile?

Hi, I’m creating Knowledge articles in ServiceNow and including hyperlinks (<a href>) that redirect users to other articles or record producers. These links work perfectly in the Service Portal, where I specify the exact URLs.However, we also use the...

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Servicenow OAM survey Setup

We have enabled the OAM Survey integration in ServiceNow and completed all the required setup activities, including:Registered the application in AzureCreated and configured the new AM provider in ExchangeHowever, we are unable to find documentation ...

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How do we remove an option in the Workspace menu?

How do we remove an option in the Workspace drop menu? There is no "Active" choice and we don't want to delete it. I guess I'm asking of there is an "easy, no code" way . (in AUS)

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Integrating P1/P2 incident flow with Copilot

Hi Community, Requirement: The ServiceNow Flow designer should Trigger whenever:1. A new P1 or P2 incident is created, or2. An existing incident is updated from P3 to P2 or from P3 to P1 Once the flow is triggered, it should 1. Identify the P1/P2 inc...

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How can we fix the Subscription Dashboard to show ITSM and SPM licences consumed?

Hi everyone,We are currently on the Zurich release and looking at the Subscription Dashboard > Instance Entitlements tab.We can see the purchased/licensed entitlements, but we don’t seem to see the actual licences consumed/used for ITSM and SPM.Has ...

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Dynamically created RESTMessageV2 and oauth authentication

Hello We have some code that dynamically creates and adds the necessary(?) parameters to a RESTMessageV2 objects. This includes an oauth2 authentication profile. The problem is that when executes the REST request no authentication data is added to th...

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ATF "Click a UI Action" Step Does Not Display UI Actions from Non-Global Domains

Hi All,I am facing an issue with the ATF "Click a UI Action" test step in a domain-separated instance.When configuring the Click a UI Action step, I can only see UI Actions that belong to the Global domain. UI Actions that belong to a non-global doma...

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Incident: Developer Site Restored and PDI Availability Issues

Update: July 27, 2026 The infrastructure issue has been resolved, and all PDIs are back online. New PDI provisioning has also resumed, with PDIs currently available and little to no wait. All developers have been given additional time to acce...

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Oracle E-Business Suite - Manage User Provisioning

Hi I wish to use the Oracle EBS spoke for user provisioning. Refer to Oracle EBS Spoke • Australia Workflow Data Fabric • Docs | ServiceNow Based on the documentation there is no spoke action to create user or add responsibility to a user. Would gre...

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Governance Anti-Patterns: Your Governance Framework Is Thorough, Well-Documented, and Mostly Ignored

Your Governance Framework Is Thorough, Well-Documented, and Mostly Ignored. Governance failure in large organizations rarely announces itself. It accumulates quietly — in the exception requests that always get approved, the review processes that alwa...

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Resolved! PDI dev413522 stuck Offline and returns TLS error

Hello Team, My Personal Developer Instance (dev413522) is stuck in Offline state. Symptoms:- Instance URL: https://dev413522.service-now.com- Error displayed:"Bad Request - This combination of host and port requires TLS."- Developer Portal shows the ...

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