SLA configurations will capture in update sets

Srinivasu2
Tera Contributor

‎12-15-2023 02:06 AM

Hi Team,

 

I need to create new 8 SLA's, so SLA configurations will they capture in update set?

 

Regards,

Srinivasu Sagiraju

 

 

0 Helpfuls
  • 519 Views
3 REPLIES 3

Danish Bhairag2
Tera Sage
Tera Sage

‎12-15-2023 02:07 AM

Hi @Srinivasu2 ,

 

Yes the SLA configurations does gets captured in the Update set.

 

Thanks,

Danish

 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-15-2023 02:42 AM

Hi @Srinivasu2 

 

Yes, short answer. 

 

 there are a few types of changes that are not captured in an update set: Data: An update set does not capture any data that is stored in the instance, such as records in tables. It only captures the structure of tables and any updates or modifications to fields or indexes.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

SunilKumar_P
Giga Sage

‎12-15-2023 03:24 AM

Hi @Srinivasu2 

 

Yes, SLA Definitions are captured in the update sets. You check it by adding the versions to the related list. 

 

If you are creating the new schedule to associate it to the SLA, then that's not captured by default.

 

Regards,

Sunil