SLA Duration issue

pramn
Tera Guru

‎08-25-2023 01:28 AM

Hi Team , 

if case is creating today after 2 PM , SLA should start tomorrow

I have implemented some basics but not working as expected ..

1- I have put below condition 

pramn_0-1692951900759.png

2- have created SLA duration 

pramn_1-1692951990352.png

3- 

pramn_2-1692952040831.png

 

Can someone help me to fix this ?

 

Many thanks 

 

 

 

 

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Uncle Rob
Kilo Patron

‎08-25-2023 04:47 AM

"I have implemented some basics but not working as expected "

Can  you show us or describe to us the nature of its failure??

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