SLA for Problem Management Root Cause Finding

[nameisnani]

Hi Team , 

There are no SLA's defined for root cause documentation within ABC Snow.

Require the below to be created for compliance to Problem Management policy and reporting.

Priority          RCA Documented                   RCA Action Documented
P1                    7 business days                              7 business days
P2                    14 business days                           14 business days
P3                   21 business days                            21 business days
P4                    28 business days                           28 business days

How to do can anyone please explain with steps and snips .

Thanks in advance . 

[AndersBGS]

Hi @nameisnani ,

In general SLAs are generated through the SLA definition where you define the different SLAs. Where do you experience issues? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders