Hi,
Say you have a simple response SLA on INC where the start condition is Active = True and the stop condition is Assigned to is not Empty.
Scenario - When a user creates a new INC, assigns it to themselves, when they save/submit the INC record. The response SLA is never triggered. As per the definition.
What we would like to happen is to have a response SLA trigger for all INC but if it's assigned to someone when it's created. To have a zero duration.
Can something like this be achieved?
Cheers Ben
