SLA: how to define a retroactive stop date?

[Aka Guglielmo]

Do you know if it's possible to define a retroactive stop date in sla definition?

Any idea or help is appreciated.

Thanks,

WLY

[Goran WitchDoc]

Retroactive stop date? How do you mean? example? 😃

[Uncle Rob]

I'm confused too.   Do you mean a retroactive-start?  

SLA records always determine their endpoint by applying the duration (modified by schedule) to the start date.

Retroactive Start is already a property of the SLA definition record.

[Aka Guglielmo]

Ok, I'll try to explain.

The stop date/time of a SLA is when the stop condition is matched.

I would like to have the possibility to choose the date/time field to consider as stop date.

Sometimes it could happen that I fix a broken service during the night and then I resolve the incident during the day later.

I would like to calculate the SLAs on a date/time in the past, instead that use the current date/time.

Hope this is clear,

thank you for your help.

[Goran WitchDoc]

Hmmm..

How about making a custom field (true/false) and put it as an "OR condition" on stop. So if this field is true, the SLA should stop.

Then you can just check that field in the night, and "resolve" the incident during the day after...

Thou I would suggest resolving it in the night as well, but I think you have reason why not to 😃