SLA issue - SLA is not getting stop, even condition is matching

[Jai2021]

SLA clock is not passing even after the condition met. 

Anyone has any idea on this?

[James Chun]

Hi @Jai2021,

Can you share the SLA definition and the Task that the SLA is associated with?

Cheers

[Jai2021]

SLA definition,

on table : Incident

start : status - inprogress

pause : status - awaiting cust or monitoring

stop : status - resolved.

[AndersBGS]

Hi @Jai2021 ,

Please share a snip of the SLA definition stop condition together with the overall SLA difinition.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Prakash12345]

Hi @Jai2021 

Can you share the Screenshots of the SLA definition.