SLA issue

Harshi05 · ‎08-17-2023

Hello All,

I have a requirement to change the SLA Duration of the SLA

so previously the SLA duration was 1day 23hrs , and we used to get 75% AND 100% SLA notification perfectly

but now when i want to change the SLA duration to 4days

we are getting SLA notifications for 10% , 20% etc

in workflow designer its mentioned as 75% , 100% only

can i know why is this issue happening ?

please help me in this issue

Thank you

Sruthi17 · ‎08-17-2023

Hi,

Please share the screenshot of the sla workflow.

Karthiga S · ‎08-17-2023

Please find the ServiceNow Support Article defines Best practices for the issue that you are facing. It also contains the fix.

Please mark it Correct and Hit Like if you find this helpful!

Regards,

Karthiga