Sla of awaiting state get attached twice to the incident record

[ABC6]

we have a requirement where a new sla gets attached when state is in Awaiting state,issue is it get attached twice, no idea from where to start,please help me to get this expedite as i am new to this environment

[Peter Bodelier]

Have you checked on the incident level if the fields in the SLA Definitions Conditions are being manipulated? So not on task_sla level.

[ABC6]

Nope, it can't

[Peter Bodelier · Accepted solution]

Then the last thing I can recommend is to go through these checks:

Troubleshooting Service Level Agreements (SLA) - Support and Troubleshooting (servicenow.com)

If that doesn't help, create a case at Now Support.

[ABC6]

Yepp, raised the Hi Ticket

[Peter Bodelier]

Please let us know the outcome as well.