Sla of awaiting state get attached twice to the incident record

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ABC6
Tera Contributor

‎08-23-2023 11:54 PM

we have a requirement where a new sla gets attached when state is in Awaiting state,issue is it get attached twice, no idea from where to start,please help me to get this expedite as i am new to this environment

ABC6_0-1692860016898.png

 

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Peter Bodelier
Giga Sage
In response to ABC6

‎08-24-2023 01:48 AM

Then the last thing I can recommend is to go through these checks:

Troubleshooting Service Level Agreements (SLA) - Support and Troubleshooting (servicenow.com)

 

If that doesn't help, create a case at Now Support.


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ABC6
Tera Contributor
In response to Peter Bodelier

‎08-25-2023 11:00 PM

Sure, will attach the solution

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